Reading and exporting chat transcripts

Every conversation is stored against the site it came from. You can read them from the dashboard or pull them via the API.

In the dashboard

Open a site, click Transcripts. You get a list filtered by date with search-as-you-type. Click any row for the full transcript with timestamps and (AI) tags on AI-generated lines.

Export

On the transcripts page click Export CSV. You get one row per message with columns: conversation_id, ts, role, text, ip_hash, country.

Email and phone numbers visitors typed are not redacted in the export — treat the file as customer-data.

Via the API

GET /api/transcripts?site=SITE_ID&since=ISO_DATE returns the same data as JSON. Auth with your API key in Authorization: Bearer .... See the API overview article for details.